Chapter I Hardware issues
1.1 Power supply issues
Q1. What is the power supply mode and mechanism of the camera?
Multiple power supply methods:
Solar panel + battery + USB Type-C charging.
Power supply mechanism:
①When both internal and external power supplies are equipped, priority will be given to using external power supplies to power the device. (priority: Solar Panel >USB Type-C charging>Internal Battery)
Note: When the solar panel is low in power, the battery will be activated to power the device.
② When an external power supply is equipped, priority will be given to powering the device (priority: Device Power Supply > Battery Charging), that is, whether it is a solar panel or USB Type-C, the priority will be given to powering the device. When there is excess power (for example, when the device is in low-power standby mode), to charge the battery.
Q2. What is the interface specification of the solar panel?
MC 4 Connector.
Q3. How does the battery endurance perform?
If the camera captures 1200 pictures a day, the battery lasts 3.05 days in Timing Upload mode and 1.49 days in Trigger Upload mode.
Q4. How long is the battery life?
The capacity drops to 70% after the device is charged and discharged 500 times.
Q5. What is the type and capacity of the battery?
Battery type: 18650 lithium battery (single battery lithium content 0.5g).
Battery capacity:（As shown in the picture）
lSingle battery capacity: 3.6V, 3200mAh.
lTotal battery pack capacity: 7.2V, 6400mAh.
Q6. Are the batteries replaceable?
The battery can be replaced, and the replacement cycle follows the frequency of charging and discharging. When it is time to replace the device battery, it is recommended to refer to the above specifications.
Note: Customers can purchase 18650 lithium batteries by themselves, and it is recommended to correspond to 3200mAh specifications.
Q7. How long does it take for the battery to be fully charged from empty?
Charging data: 2.9V.
Type-C: 7.5-8.5h.
Solar: 3-4h (40W), 5-6h (30W).
Q8. Concerned about the waterproofness of USB type-C, is there a PoE powered option?
The camera supports IP66, so it can also have good waterproof performance even in the case of rain in the field; and because the camera is mainly for the convenience of users to avoid cumbersome wiring, there is no PoE power supply planned for the time being.
1.2 Other hardware issues
Q1. What are the instructions for the indicator light?
The indicator light is a two-color light (red & green), and it will light up in the following states:
Device power on：When the device is being powered on, the indicator in front of the device will blink green until the device is powered on. The Wi-Fi of device is automatically enabled when the device is powered on.
Device power off & low-power standby：When the device is turned off, the indicator in front of the device will blink green twice to indicate. The indicator light will be red to indicate when the device cannot be started due to low power.
Target Trigger: The green light will be on when there is a target, and the light will be on for at least 0.2 seconds each time, and the green light will be off when there is no target.
Fault & Exception: The red light will always be on when the device is faulty or exceptional, mainly including: Wi-Fi abnormal, radar abnormal, power supply abnormal, WLAN can't be turned on, etc.
Q2. Does it support infrared function?
Support.
Q3. What is the specification of the SIM card?
Mini SIM Card, as shown in the picture:
Q4. What are the capacity and specification of the SD card?
Specifications: microSD/SDHC/SDXC Card.
Capacity: SD card below 256G is recommended.
Q5. Lens specifications?
6mm fixed lens.
Q6. What is the telescoping range of the rain cover?
Extendable 10mm.
Q7. How is the camera's anti-tempering design reflected?
The cover screws under the equipment use anti-tempering screws, which require a special screwdriver to remove.
Q8. What are the recommended mounting angles and height ranges for the camera?
The range is shown in the picture:
① The best recommended height for installation is 2.65m.
② The best recommended tilt angle of camera is 15°.
③ The best recommended angle of camera position is 17° .
Chapter II Software issues
1.1 Working mode and low-power standby mode
Q1. How to understand low-power standby mode?
In two cases, the device will enter low-power standby mode：
① If the remaining battery power is less than 10%, the device will enter low-power standby mode and the battery will no longer supply power to the device; this is equivalent to the battery shutting down and the device not shutting down, during which time the battery will maintain the remaining power and will not be consumed. The device will automatically wake up when an external power source is connected.
② When the radar is not triggered and the user does not make any operation or configuration to the device for more than 5 minutes, the device will enter the low-power standby mode.
Q2. How to wake up the device in low-power standby mode?
Three ways are available:
①Wake up by directly dialing the phone number of SIM card.
②Wake up via MQTT.
③Wake up by starting the Wi-Fi button.
Q3. When the target vehicle appears, how many seconds does it take for the camera to start capturing?
Within 300ms.
1.2 Capture function
Q1. The principle and mechanism of trigger capture?
Capture principle:
When the target appears, the radar is triggered and then identifies and captures the vehicle via Region Detection function based on AI algorithm.
Capture mechanism: (Support Triggered Capture and Continuous Capture)
①Trigger Capture: the camera will only capture when the target vehicle is presented;
②Continuous Capture: it’s according to the capture interval set by user, and the minimum time interval is 1min.
Q2. Can the camera capture people?
It is recommended to use this camera to capture vehicles, and the team will plan a product specifically for capturing people and animals in the future.
Q3. How many pictures will the camera capture when the radar is triggered?
The radar will continue to capture pictures when it senses a target, one picture at 100ms intervals, approximately 1-10 pictures per trigger. The exact situation should depend on the actual speed of the vehicle.
Q4. The capture range of the camera?
Capture range is 3-15m, and the best capture distance is 6m.
Note: The capture distance at night (With IR on) can reach 15m.
Q5. What is the maximum speed of the vehicle that can be captured by the camera? Can the camera be used for capturing on the highway?
The camera is capable of capturing speeds up to 60km/h, and it’s not applicable to highway capturing.
1.3 Storage function
Q1. What is the storage format & size & path & type of the picture?
Storage format: jpg.
Storage size:
Depends on the complexity of the scene, the simple scene is about 10KB, and the complex scene is about 200KB. Theoretically, it is a reasonable value within 1M.
Storage path:
① Store directly in the SD card, and directly view it by accessing the web interface of the camera.
② The captured images can be uploaded to the backend via MQTT, supporting two upload modes, Timing Upload and Trigger Upload.
Image type:
① Directly full image.
② It also supports Cropping Region, and the captured pictures will be cropped according to the cropping region set by the user.
Q2. Does it support recording the video?
There is no video streaming on this device to keep the device running on low power, so it only has the function to capture images, no video recording, and no support for RTSP.
1.4 Data transmission and signal functions
Q1. How will the device capture & save images when the camera fails to connect to 4G resulting in network disconnection?
The device can still capture normally and save them to the SD card, and then continue to upload the unsuccessful images to the backend after the network interruption when the network is normal.
Q2. How to use MQTT?
For detailed usage, please refer to the dedicated documentation.
Link:
https://milesight.freshdesk.com/support/solutions/articles/69000828882
Q3. Does it support other protocols besides MQTT protocol?
MQTT protocol is supported at this stage, with additional support for HTTP to be considered later in conjunction with market feedback.
Q4. Does it support LoRa transmission?
Currently not supported.
Q5. Does the camera support Wi-Fi connection?
Support Wi-Fi, but Wi-Fi is only used for configuration (by connecting to the WLAN of the 4G solar camera, log in to the web for configuration).
Q6. What is the coverage of Wi-Fi?
Mobile device or laptop needs to be within the camera's WLAN coverage (within approximately 10m).
Q7. How to use the GPS function?
The GPS function is turned on after the 4G function is activated, and the longitude, latitude and altitude information of the device can be seen on the status page of the device.
1.5 Other software issues
Q1. What is the default IP& username& password of the device?
IP address: 192.168.1.1 (modification is not supported).
Username: admin (modification is not supported).
Password: ms123456
Q2. Does it support some AI functions or license plate recognition?
Currently supports target recognition (only to identify whether there is a target), without content analysis.
Q3. What is the refresh mechanism of the web page?
When entering the interface, users can get a preview image and the current status of each configuration item; users can click Refresh to manually refresh the page for the latest preview; after configuring the options in the interface, click Save to refresh the preview image again and get the updated configuration items.
Note: For low power consumption reasons, there is no live video streaming on the web side, the screens are all live previews.
Q4. Presentation of the web interface?
Provide two web interfaces for mobile device and laptop.
Note: Mobile device dose not mean the app, it is a web page through the access device.
Q5. Does it support API?
Support.
Q6. Does it support connecting to NVR/VMS?
No video stream, not supported.
Chapter III Packaging & Shipping Issues
Q. What accessories are included in the shipment?
Parts List:
Note:
①With battery (the battery cannot be removed, it must be included in the shipment).
②Without solar panel, need to purchase separately.
③Adapters will be equipped during the sample testing stage , and will not be configured in subsequent official batches.
Chapter IV Other issues
Q1. What are the 4G bands supported by the camera?
NA(North America): B2/B4/B5/B12/B13/B25/B26
EU(Europe, the Middle East and Africa): B1/B3/B7/B8/B20/B28
AU(Latin America, Australia and New Zealand): B1/B2/B3/B4/B5/B7/B8/B28/B66
Q2. What certifications & reports does the device support?
Support Certification & Reporting:
① FCC&CE, Verizon certification.
② UN38.3 (report of the battery itself).
③ Transport identification report.
Q3. What are the main application scenarios of 4G solar camera?
Solve the needs of some users who have inconvenient wiring and need to capture surveillance, for example,
①Law enforcement departments can quickly deploy capture cameras for quick evidence collection in places without LPR cameras.
②Community owners for private and semi-private street traffic records (no complex switch wiring or network configuration, users can directly configure and view on the mobile device).